How to tell us about illegal or harmful content, copyright problems and other legal notices.
If someone is in immediate danger, call 999 in the UK (911 in the US, 112 in the EU) before contacting us.
Child sexual abuse material: don't copy, screenshot or send it to us. Report it straight away to the Internet Watch Foundation (UK) or the NCMEC CyberTipline (US). Then send us only the page address (URL) so we can remove it and report it to the National Crime Agency.
Reports are read by a person. We accept reports in English. If you can't write in English, write in your own language and we will translate it.
| Category | Examples |
|---|---|
| Child sexual abuse or exploitation | Any sexualised content involving under-18s, grooming (see section 5) |
| Intimate image shared without consent | Nude, sexual or "nudified" images of a real person, including AI deepfakes (see section 4) |
| Terrorism or violent extremism | Content supporting terrorism or a proscribed group |
| Threats, harassment or hate | Threats, targeted abuse, stalking, hate content, doxxing |
| Suicide or self-harm | Content encouraging suicide, self-harm or eating disorders |
| Fraud or scam | Phishing, fake documents, impersonation of a business |
| Impersonation or my likeness | A persona, image or voice pretending to be you or someone else |
| Copyright or trademark | Your work or brand used without permission (see section 6) |
| Defamation | A false statement that harms your reputation (see section 8) |
| Privacy | Your personal information published without permission |
| Other illegal or harmful content, or spam | Anything else that breaks the law or our Acceptable Use Policy |
For every report, please include:
We use what you send only to handle the report and keep records of it (see our Privacy Policy). For most report types we do not tell the person who posted the content who reported it. The exceptions are copyright counter-notices and defamation complaints, where the law sets out what is shared and we will tell you before sharing anything. Knowingly false reports, including false copyright claims, may break the law. We may ignore reports from people who repeatedly send unfounded reports.
| Type of report | What we aim to do |
|---|---|
| Child sexual abuse material, terrorism, threat to life | Remove or block as soon as possible and within 24 hours; report to the authorities |
| Intimate image shared without consent | Remove within 48 hours of a valid request, plus known copies |
| Other illegal content | Decide and act within 2 working days |
| Copyright notices | Act expeditiously, normally within 2 working days |
| Breaches of our rules (not illegal) | Decide within 7 days |
| Acknowledging your report | Automatic or personal confirmation, normally within 1 working day |
The Prompt Index is run by one person, so we always deal with the most serious reports first. If we expect to miss one of these targets, we will tell you. Where we are unsure, we may restrict content while we look into it. We tell you our decision and the reasons, and we tell the person who posted the content too (see our Terms, section 14). We keep records of reports and decisions for 3 years.
If an intimate or sexual image or video of you (or of someone you are authorised to act for) is on our service without consent, including an AI-generated or edited "deepfake", we will remove it within 48 hours of receiving a valid request. We will also make reasonable efforts to find and remove identical copies on our service. This follows the US TAKE IT DOWN Act and the UK's approach to intimate image abuse.
Your request should include:
Mark your report "INTIMATE IMAGE". Don't send us the image. You can also use StopNCII.org to help stop images being shared on participating platforms, and the Revenge Porn Helpline (UK) for support.
If you believe content on our service infringes your copyright, send a notice to:
Copyright agent: Steve Smith (Stephen James Smith t/a The Prompt Index), Suite RA01, 195-197 Wood Street, London, E17 3NU, United Kingdom
Our designated agent is registered with the US Copyright Office (registration number DMCA-1085133); you can check it in the US Copyright Office DMCA designated agent directory.
Email: steve@thepromptindex.com (subject "Copyright notice")
Your notice must include (these are the elements required by 17 U.S.C. ยง512(c)(3), and they also give us what we need under UK law):
When we receive a complete notice, we remove or disable the material promptly, tell the user who posted it, and send them a copy of the notice (we may remove your personal contact details other than your name). Under US law (17 U.S.C. ยง512(f)), anyone who knowingly makes a materially false claim may be liable for damages. Please consider whether the use could be allowed, for example as a quotation or for criticism or review, before you send a notice.
For trademark complaints, use the same route and explain which mark is affected and how.
Repeat infringers: we close the accounts of users who are the subject of repeated valid notices, as stated in our Terms.
If your content was removed after a copyright notice and you believe that was a mistake, or that you have the right to use it, you can send a counter-notice to the same address. It must include:
We send a copy of your counter-notice, including your contact details, to the person who sent the original notice. Unless they tell us within 10 working days that they have started court proceedings, we restore the material between 10 and 14 working days after receiving your counter-notice. If you are in the UK or EU and would rather not use the US procedure, you can instead appeal through our complaints process.
If you believe something posted by a user on our service is defamatory of you, send us a notice of complaint marked "DEFAMATION". It should include:
We follow the procedure in the Defamation (Operators of Websites) Regulations 2013. That usually means contacting the poster, who can respond, before we decide whether to remove the statement.
If you reported content and disagree with our decision, or your content was removed or restricted and you think we got it wrong, you can appeal. See our Complaints page and our Acceptable Use Policy. Appeals are decided by a person. If you are in the EU, you can also take a dispute about our decision to a certified out-of-court dispute settlement body under Article 21 of the Digital Services Act (your national Digital Services Coordinator lists them), or go to court.
Last updated 7 November 2026