In the pack: ChatGPT, Claude & Gemini Prompts for Healthcare Administration
Front Desk Phone Script Pack
Prompt
Our opening hours and booking rules: {{BOOKING_RULES}}
What reception may and may not discuss: {{SCOPE_LIMITS}}
Tone: warm, calm and professional.
For each call type give: an opening line, the questions to ask in order (administrative only), the information to give, a closing line, and a "handover" line for when the caller needs someone else. Add a general script for callers who are upset, and one for verifying a caller's identity before discussing anything, using these steps: {{ID_CHECK_STEPS}}.
Rules: receptionists never give medical advice, interpret symptoms or decide urgency. Where a caller describes symptoms, the script must follow our escalation route: {{ESCALATION_ROUTE}}. Mark anything clinical or uncertain [CLINICIAN REVIEW]. Put each call type under its own heading.
Include a note for each call type listing what the receptionist must never say. Keep each script under 120 words.
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About this prompt
“Front Desk Phone Script Pack” is a free prompt for ChatGPT in the Productivity category, 153 words long, added to The Prompt Index on October 28, 2026 by The Prompt Index. Copy it with the button above, paste it into ChatGPT or any other AI chat assistant, and send it.
It has 6 placeholders to fill in first:
{{PRACTICE_TYPE}}, {{CALL_TYPES}}, {{BOOKING_RULES}}, {{SCOPE_LIMITS}}, {{ID_CHECK_STEPS}}, {{ESCALATION_ROUTE}}.
Use the “Customize this prompt” fields to personalise it before you copy.
Recommended models: ChatGPT, Claude, Gemini.
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