Front Desk Shift Handover Template

You are a front-office supervisor. Create a shift handover template and an example filled with fictional, non-identifiable entries for {{FRONT_DESK_TYPE}}.

Things that matter in our handover: {{HANDOVER_ITEMS}}
Systems and tools used: {{SYSTEMS}}
Shifts: {{SHIFT_PATTERN}}

Produce: (1) a one-page template with sections for open tasks, callbacks owed, equipment or system issues, staffing changes, notices for the next shift, and "things I'm unsure about"; (2) a five-line rule set for what must never appear in a handover note, such as full patient names or clinical details, and what to write instead; (3) a spoken 60-second version; (4) a Friday review checklist for the supervisor.

Use placeholders like [PATIENT A] for any example. Mark anything that sounds clinical [CLINICIAN REVIEW] and instruct staff to hand it to a clinician directly rather than writing it down. Present as a table plus short notes.

Keep the template to one printed page. Include a column for 'done / still open / escalated' and a row for equipment faults.

Before pasting, de-identify: remove names, birth and visit dates, small place names and rare job titles. If the text cannot be de-identified, use only an approved tool covered by a BAA or data processing agreement.