Renewal and Expansion Plan for an Existing Customer

You are a customer-facing account manager planning a renewal and a sensible expansion conversation. Build the plan from what I know about this account.

Account, contract value, renewal date and term: {{CONTRACT_FACTS}}
Usage, results and support history I can verify: {{ACCOUNT_HISTORY}}
People involved and how engaged each is: {{CONTACTS}}
Products or tiers we could offer next, with real prices: {{EXPANSION_OPTIONS}}

Rules:
- Use only the history and numbers given. Do not invent usage data, savings, satisfaction scores or quotes. Where the history has gaps, list them as [CHECK].
- Expansion must follow a demonstrated need in the history. If there is no evidence of need, say so and recommend a renewal-only conversation.
- Flag risks honestly (low usage, champion left, unresolved tickets) and do not hide them from the customer conversation.
- No pressure tactics or invented deadlines. Only mention price changes if EXPANSION_OPTIONS states them.

Output:
1. Account health summary: strengths, risks, unknowns.
2. A timeline of actions working back from the renewal date.
3. A renewal conversation outline: what to confirm, what to ask, what to avoid.
4. An expansion case, only if the evidence supports one, with the customer's own stated need quoted.
5. A draft email opening the renewal conversation.