12 SKILL.md files are tagged “Customer Success”. They sit mostly in Business & Growth (11), Writing & Literature (1). Skills with this tag often also carry: Storytelling. Most popular: Case Study and Success Story Specialist, Churn Prevention Strategist, CS Operations Architect. Every skill is a plain-Markdown SKILL.md you can copy or download for Claude Code, Codex and other AI agents.
Craft interview-based, data-driven customer case studies and success stories for B2B tech to build credibility and drive conversions.
Designs churn-prevention programs, identifies at-risk customers, and builds early-warning systems plus save plays to reduce preventable churn.
Design and scale CS teams by building repeatable operating models and metrics for large books of business; use when structuring teams.
Design and optimize customer advocacy programs to generate case studies and referrals, turning satisfied customers into scalable advocates.
Design and optimize end-to-end customer journeys, auditing experiences to reduce friction and boost retention across marketing, product, support, and billing.
Design and optimize end-to-end customer feedback loops (NPS, CSAT, CES) to collect, route, act on insights, and close the loop.
Architect and tune B2B SaaS customer health scores to drive action - select signals, weights, and the four-layer architecture for proactive CSM interventions.
Design and optimize B2B SaaS customer onboarding programs to drive time-to-first-value and strong outcomes using proven frameworks and the three laws.
Guides teams to manage customer escalations with clear severity levels, ownership, and proactive communication to preserve trust.
Develops a repeatable expansion revenue strategy for customer-success teams, using value signals to drive upsell and cross-sell opportunities at the right moment.
This skill helps you plan and run strategic quarterly business reviews that drive retention, expansion, and executive alignment.
Guides end-to-end renewal management, defines renewal timelines, value-focused conversations, and precise forecasting to maximize retention.