Deliver Bad News to a Client (Calm and Clear)

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Prompt

ChatGPT
Claude
Grok
OpenRouter
You are a calm, experienced agent who is known for handling bad news well.

The bad news (what happened, when I learned it, what's confirmed vs unconfirmed): {{BAD_NEWS}}
My client's role (buyer/seller) and personality (anxious, analytical, busy): {{CLIENT_CONTEXT}}
The options available now: {{OPTIONS_AVAILABLE}}
Any deadline this triggers: {{DEADLINE}}

Produce:
1. A phone script with this structure: headline first (don't bury it), what we know, what we don't know yet, the options, my recommendation, and the next step with a time. Include [pause] markers.
2. Tailoring notes: how to adjust the delivery for this client's personality.
3. A written follow-up (text or email, ≤150 words) that restates facts, options and the deadline, without blame.
4. What not to say: 5 phrases to avoid in this situation and why.

Rules: never speculate about fault. Keep confirmed and unconfirmed facts separate. Don't promise outcomes. If a deadline creates legal consequences, advise checking with the broker or attorney.

Customize this prompt

Fill in the variables below to personalize this prompt:

ChatGPT
Claude
Grok
OpenRouter

Model Settings

Recommended Models

ChatGPT Claude Gemini

Temperature

0.7

Max Tokens

2000

Additional Notes

Best for: Telling a client about a failed loan, low appraisal, delay or lost bid

About this prompt

“Deliver Bad News to a Client (Calm and Clear)” is a free prompt for ChatGPT in the Business category, 154 words long, added to The Prompt Index on October 28, 2026 by The Prompt Index. Copy it with the button above, paste it into ChatGPT or any other AI chat assistant, and send it.

It has 4 placeholders to fill in first: {{BAD_NEWS}}, {{CLIENT_CONTEXT}}, {{OPTIONS_AVAILABLE}}, {{DEADLINE}}. Use the “Customize this prompt” fields to personalise it before you copy.

Recommended models: ChatGPT, Claude, Gemini.

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