In the pack: ChatGPT, Claude & Gemini Prompts for Small Business Owners
Reply to a Negative Review Without Making It Worse
Prompt
The review (paste exactly): {{REVIEW_TEXT}}
What actually happened, from our side: {{OUR_SIDE}}
Business name and my name or role: {{SIGN_OFF}}
What we can offer to put it right, if anything: {{RESOLUTION}}
Write:
1. A public reply of 60-120 words that thanks them, acknowledges the specific issue without accepting things that didn't happen, briefly states any relevant fact calmly, and invites them to continue the conversation offline with a named contact method.
2. An alternative, shorter version (under 50 words).
3. A private follow-up message to send the customer directly, if we can reach them.
4. One operational lesson, if the review points to a real problem we should fix.
Rules: never reveal private customer details or booking information in public. No sarcasm, blame or "as per our policy" language. Don't offer compensation in public. If the review looks fake or is about a different business, say so and draft a reply suited to that, plus the steps to report it.
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About this prompt
“Reply to a Negative Review Without Making It Worse” is a free prompt for ChatGPT in the Business category, 185 words long, added to The Prompt Index on October 28, 2026 by The Prompt Index. Copy it with the button above, paste it into ChatGPT or any other AI chat assistant, and send it.
It has 4 placeholders to fill in first:
{{REVIEW_TEXT}}, {{OUR_SIDE}}, {{SIGN_OFF}}, {{RESOLUTION}}.
Use the “Customize this prompt” fields to personalise it before you copy.
Recommended models: ChatGPT, Claude, Gemini.
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