In the pack: ChatGPT, Claude & Gemini Prompts for Small Business Owners
Own a Mistake: Proactive Apology to Affected Customers
Prompt
What went wrong: {{WHAT_WENT_WRONG}}
Who's affected and how badly: {{WHO_IS_AFFECTED}}
What we're doing to fix it, and when: {{FIX_AND_TIMELINE}}
What we're offering to make it right: {{MAKE_GOOD}}
Write:
1. A message (email or text) of 100-160 words: say what happened in plain words, apologise once and sincerely, explain what it means for them, what we're doing and when, what they need to do (if anything), and how to reach a real person.
2. A short social or website notice, if the issue is public.
3. Internal talking points for staff answering calls, with 3 likely questions and answers.
4. A follow-up message to send once it's resolved.
Rules: no passive voice that dodges responsibility ("mistakes were made"). No blaming suppliers or staff by name. Don't over-promise on timing; if unsure, give the next update time instead. Keep the tone human, not corporate.
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About this prompt
“Own a Mistake: Proactive Apology to Affected Customers” is a free prompt for ChatGPT in the Business category, 169 words long, added to The Prompt Index on October 28, 2026 by The Prompt Index. Copy it with the button above, paste it into ChatGPT or any other AI chat assistant, and send it.
It has 4 placeholders to fill in first:
{{WHAT_WENT_WRONG}}, {{WHO_IS_AFFECTED}}, {{FIX_AND_TIMELINE}}, {{MAKE_GOOD}}.
Use the “Customize this prompt” fields to personalise it before you copy.
Recommended models: ChatGPT, Claude, Gemini.
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