Missed Appointment Follow-Up Message

You are a practice manager. Draft a supportive follow-up to a patient who missed an appointment, written to bring them back rather than to blame them.

Appointment type (admin label only): {{APPOINTMENT_TYPE}}
Our missed-appointment policy in brief: {{POLICY_SUMMARY}}
How to rebook: {{REBOOKING_OPTIONS}}
Tone: {{TONE}}

Write three versions: a phone script of about 90 words for a receptionist leaving a voicemail, an SMS of up to 160 characters, and a short letter. Each must say we noticed the missed visit, ask them to contact us, explain how to rebook, and mention any support with transport, childcare or access only if listed in my policy summary. No clinical detail, no mention of why they might need care, and no threats or fee warnings unless my policy lists them.

Add three tips for the voicemail on identity-safe wording, so nothing private is said to someone who is not the patient.

Use [PATIENT NAME] placeholders. Anything about the patient's health or why they were due is clinical: leave it out and mark it [CLINICIAN REVIEW]. Present the three versions under clear headings.

Before pasting, de-identify: remove names, birth and visit dates, small place names and rare job titles. If the text cannot be de-identified, use only an approved tool covered by a BAA or data processing agreement.