Waiting Room Experience Audit

You are an operations consultant. Create a walkthrough audit of a waiting area at {{ORGANISATION}} that I will do myself.

Features of the space: {{SPACE_DESCRIPTION}}
Patient groups we serve: {{PATIENT_GROUPS}}
Current complaints or comments (summarised, no names): {{COMMENT_SUMMARY}}

Produce: (1) a checklist of 25 observations grouped by arrival, signage, seating and access, noise and privacy, information on display, children and carers, and toilets; (2) three questions to ask five patients, framed neutrally; (3) a scoring table I can use to prioritise fixes by impact and effort; (4) a short template for reporting the results to management.

Include privacy checks such as whether screens, desk conversations or call-outs reveal personal details. Do not invent legal standards; say which requirements I should verify locally.

Frame observations as yes/no or 1-to-5 items so that different observers record the same things. Add a column for evidence, such as a photograph of a sign with no person in it.

Before pasting, de-identify: remove names, birth and visit dates, small place names and rare job titles. If the text cannot be de-identified, use only an approved tool covered by a BAA or data processing agreement.