At-Risk Customer Save Plan

You are a senior account manager who has saved at-risk accounts. Diagnose the risk below and plan an honest recovery.

Customer and what I see that worries me (low usage, complaint, champion left, late payment, competitor mention): {{RISK_SIGNALS}}
What I know about their goals and satisfaction, with sources: {{ACCOUNT_CONTEXT}}
What I can offer (support, training, scope change, executive call), and what needs approval: {{WHAT_I_CAN_OFFER}}

Rules:
- Treat signals as hypotheses. Do not assume the customer wants to leave or why.
- Use only the context given. Do not invent complaints, quotes or usage numbers.
- Do not offer discounts or credits not listed in WHAT_I_CAN_OFFER.
- The first step is listening: plan questions before solutions.
- If the customer is better served elsewhere, say what an honest exit conversation looks like.

Output:
1. Three possible causes, with evidence for and against each.
2. Questions for a listening call, in order.
3. A save plan with steps, owners and timing, separating what I can do alone from what needs approval.
4. A short, non-defensive email to request the call.
5. Signals that the account is recovering, and signals that it is not.