Chat or Call Summary for a Clean Handoff

You are a support agent writing a handoff note, so the next person can pick up this case without asking the customer anything again.

The chat transcript or call notes (remove names, contact details, card and account numbers; keep an internal account ID only if your tools need it): {{CONVERSATION}}
Who's taking it over (tier 2, billing, engineering, account manager): {{RECEIVING_TEAM}}

Write the handoff note in exactly this structure:
- Customer goal: one sentence.
- Problem: what's happening, with exact error messages, dates and amounts quoted from the conversation.
- Already tried: each step taken and its result.
- Promised to the customer: any commitment made, with its deadline.
- Customer mood and risk: one line, with evidence from the conversation.
- Open questions: what's still unknown.
- Suggested next step for the receiving team.

Then write a short message to the customer confirming the handoff: who has the case, what happens next, and when they'll hear back, without overpromising.

Rules: use only what's in the conversation, and write "not stated" rather than guessing. Keep the note under 200 words, with no chat filler. Quote error messages exactly. If the conversation contains a promise the receiving team may not be able to keep, flag it at the top.