In the pack: ChatGPT, Claude & Gemini Prompts for Social Media Managers
Complaint Handling: Public Reply, DM and Internal Note
Prompt
Customer's message, verbatim: {{CUSTOMER_MESSAGE}}
Facts from our records: {{ORDER_OR_ACCOUNT_FACTS}}
Policy that applies: {{POLICY}}
What I am authorised to offer: {{AUTHORISED_REMEDY}}
Deadline we can meet, if any: {{DEADLINE}}
Rules:
- Use only the facts, policy, remedy and deadline I gave. If any is blank, write "[needs info]" rather than inventing one.
- Do not ask for card details, passwords or full order numbers in public.
- No blame, no sarcasm, no corporate phrases like "we value your feedback".
Output:
1. A public reply (under 50 words) that moves the conversation to private.
2. A private message that explains what happened using the facts, what we will do and by when.
3. A three-line internal note for the team covering the issue, remedy given and whether a pattern is emerging.
4. A follow-up message to send after resolution.
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About this prompt
“Complaint Handling: Public Reply, DM and Internal Note” is a free prompt for ChatGPT in the Business category, 157 words long, added to The Prompt Index on November 11, 2026 by The Prompt Index. Copy it with the button above, paste it into ChatGPT or any other AI chat assistant, and send it.
It has 5 placeholders to fill in first:
{{CUSTOMER_MESSAGE}}, {{ORDER_OR_ACCOUNT_FACTS}}, {{POLICY}}, {{AUTHORISED_REMEDY}}, {{DEADLINE}}.
Use the “Customize this prompt” fields to personalise it before you copy.
Recommended models: ChatGPT, Claude, Gemini.
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